Samsung reopens its Experience Store (SESL) at The Gardens Mall
If you are a die-hard fan of Samsung and want to have a full ecosystem experience, then this news is just what would make up your day. Samsung Malaysia Electronics Sdn Bhd (SME) has relaunched its Samsung Experience Store Large (SESL) at The Gardens Mall, Kuala Lumpur. This one is the only one of few SESL establishments in Malaysia with vast retail area that integrates mechandising, experiential zones and customer service. This reopening is kind of like a first major revamp since its inception in 2013 and incorporates flagship store concept. You know, the kind like how most gamers retail outlets are?
The Gear VR experiential zone at the newly revamped Samsung Experience Store Large (SESL) at The Gardens Mall attracts numerous visitors young and old
So this SESL will be your one-stop retail solution. In other words, if you can’t find that Samsung product here, it’s gonna be pretty much not available anywhere else. Smartphones, tablets, wearables, VR, Gear 360, ecosystem, accessories, anything under the Samsung brand name will be available here.
Samsung Malaysia Electronics management team with guests (from left): Sam Wye Leng, Head of Customer Service; Lau Chien Chien, Head of Brand Shop Experience; Wilson Wee, Managing Director, Welfon Telecommunication Sdn Bhd; Hosea Heen, Head of Mobile Business; Elaine Soh, Chief Marketing Officer; and Antony Barragry, CEO of IGB REIT Management Sdn Bhd representing The Gardens Mall
At Samsung, we believe in creating rich experiences for the consumer. The new flagship store concept is a reflection of the Samsung philosophy to provide the best customer experience and materialises our vision to give people new and joyful experiences, providing interactivity and access to exciting new content like never before. With this new SESL located at one of the most prime shopping locations in Klang Valley, we look forward to encourage an open and welcoming concept that goes beyond just brick-and-mortar, and resonate with consumers from all walks of life Hosea Heen, Head of Mobile Business, Samsung Malaysia Electronics
Experience being experience, you can also seek support and consultation here at SESL. It will provide Samsung Smart Service, where you can get aftersales care too. This includes hardware repair, software upgrades, device consultation, or even free checking for in-warranty devices. While they’re fixing it for you, you can have a stroll around and experience much of the awesome experiential areas that have been provided. You might just end up walking out with another gadget. lol.
Samsung Malaysia Electronics management team with guests (from left): Lau Chien Chien, Head of Brand Shop Experience; Sam Wye Leng, Head of Customer Service; Wilson Wee, Managing Director, Welfon Telecommunication; Hosea Heen, Head of Mobile Business; Elaine Soh, Chief Marketing Officer; and Antony Barragry, CEO of IGB REIT Management Sdn Bhd representing The Gardens Mall; with the performers during the grand reopening of Samsung Experience Store Large (SESL), The Gardens Mall
Last but not least, if you’re still reading, here’s some awesomeness that you can reap from the visit to the SESL. If you complete several exciting activities that involve the Galaxy ecosystem in-store, you get to take home a fridge magnet personalised with a photo taken on the spot using the Galaxy S8, valid from 10am-10pm on 9th to 11th June 2017. Additionally, if you register your first payment card on Samsung Pay on the spot, you will also be entitled to a free Samsung Wireless Charger Stand worth RM279 on a first-come-first-serve basis.
That’s not all, from 9th June until 27th June 2017, if you spend RM1,000 and above at the SESL, you will receive a complimentary Samsung Mono Bluetooth Headset while stocks last!
Pokdepinion: Do you still need a reason to buy that Samsung Galaxy S8 that you have been dreaming of? What could be a better time than this?
To whom it may concern:
After reading your One-stop Samsung shop published in theSun on 19th June 2017, I decided to take my sister there yesterday 27th June 2017, so she could get herself a new J7prime. Actually I convinced her not to buy Oppo after reading your publication. The experience we got was far from what your Samsung Malaysia Electronics head of mobile business Hosea Heen under the Heading: SMART EXPERIENCE SAID. We arrived at SESL outlet in Gardens Mall at 10.40am and there were 3 staffs, 2 ladies and 1 male and there were 2 cashiers at the counter. My sister requested a Chinese speaking staff. The Chinese plum lady from the counter came to attend to my sister. So I left my sister with her and went to run my errands. After less than 1 hour I came back and shocked to find a Malay lady staff attended to her. She told me that the Chinese lady walked off immediately after I left. She complained that she couldn’t understand what the Malay staff was saying. Since the only Chinese was not around, I suggested we went up to Maxis to check on something. When we came down after half an hour we saw many Chinese staffs came in. So my sister quickly went to one of them to get assistant but it seems she was served by the Malay lady he couldn’t come in to help her. To cut the long story short, I told her to transfer everything from my sister’s old phone to her J7prime but she didn’t do it. After we went to Maxis to get a new Sim card, we came down again, my sister approached a Chinese staff to help her. Just fyi, we spent three and a half hour just to get a new phone, YET SHE FOUND OUT THAT NOT EVERYTHING IN HER OLD PHONE WERE TRANSFER OVER TO HER J7prime. I called SESL and got one of your Chinese staff to call my sister to find out the problems she has with the phone. Can you imagine after 31/2 hours I have to send her back to SESL so they can finish what they didn’t do yesterday. And my sister was not given the free gift after spent more than 1k.. I’ll not visit SESL or recommend my friends after this “RICH EXPERIENCE”