smart Malaysia has announced the launch of smartCare, an advanced aftersales service program designed to ensure the roadworthiness of all smart vehicles and provide proactive support to existing smart owners. This comprehensive program encompasses a range of services and features aimed at enhancing the premium ownership experience while maintaining the highest standards of safety and reliability.
smartCare Programme for EVs
The smartCare Programme introduces eight key highlights to the smart aftersales ecosystem, offering an unmatched digital experience, reliable battery management, and extensive aftersales service. Key features include:
- Live High Voltage (HV) Battery Monitoring
- Aftersales Digital Services via the Hello smart App
- Local HV Battery Repair Partner
- Warehouse & Logistic Partner
- Service Outlet Facility with HV Battery Rooms
- EV Chargers at all smart Outlets
- Qualified EV Technicians
- Body & Paint Facilities
A standout feature of the smartCare ecosystem is the Live High Voltage Battery Monitoring system. This advanced safety feature offers pre-emptive solutions for potential issues through real-time monitoring of battery health in smart vehicles. Available in all modern smart vehicles, this system allows the car to provide alerts directly to smart Central, ensuring necessary actions can be taken promptly to maintain optimal performance and reliability.
smartCare’s partnership with local HV battery repair services is a distinctive feature, enabling swift and eco-friendly repairs by reusing functional components. This collaboration minimizes downtime and significantly reduces environmental impact. The qualified battery technicians at their local repair partner centre, supported by their prestigious Qualified Certificate of Training, are committed to providing the highest level of care for your smart vehicles.
smart Malaysia has partnered with a reliable warehouse and logistics provider to ensure parts are readily available and efficiently managed. With more than 3,000 SKUs and over 10,000 parts in stock, this partnership reduces wait times and enhances service efficiency, crucial for smart owners needing quick car repairs.
Additionally, smart Malaysia is the only brand with a dedicated and unique HV Battery Room, ensuring all battery storage and tasks are performed safely and securely. This specialized facility highlights their commitment to providing exceptional care, setting us apart from competitors. Moreover, all 10 smart outlets nationwide are equipped with EV chargers, offering convenient access to both AC and DC charging facilities.
smart Malaysia Body & Paint (B&P) Facilities
smart Malaysia introduces Body & Paint (B&P) facilities located in smart Ipoh, smart KL B&P, and smart Penang. These facilities handle various services such as insurance claims, windscreen replacement, body painting, and body repair. They provide customers with genuine parts, ensuring the retention of vehicle warranty status and maintaining the highest quality standards.
smart Malaysia is excited to host a smartCare Customer Day event, inviting all smart car owners to join us for an informative and interactive session. Attendees can expect:
- Technical Insights: Valuable information about vehicle operations, charging procedures, and maintenance best practices.
- Hands-On Demonstrations: Training on conducting vehicle inspections, performing basic maintenance tasks, and optimizing performance.
- smart PRO Tips: Insider advice on checking tire conditions, monitoring vehicle lights, managing battery range, and more.
The next event will be at smart Ipoh and smart Alor Setar on 22 June 2024, at 10 AM.
We believe that informed owners are happy owners. Our smartCare campaign is designed to provide practical support and guidance to our customers, ensuring their smart experience remains enjoyable and hassle-free.
Zhang Qiang, Chief Executive Officer at smart Malaysia.
Pokdepinion: This should add even more confidence in owning their cars. If it wasn’t for the fact that my car is still rather new, I would have bought one in a heartbeat, especially the BRABUS edition.
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