Item: ASUS Malaysia Launches “4A Guarantee” After-Sales Service
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Author: Low Boon Shen

ASUS Malaysia Launches “4A Guarantee” After-Sales Service

In hopes to further improve the customer’s experience, ASUS Malaysia today announces the new “4A Guarantee” commitment that ensures the peace-of-mind for owners of ASUS products, through “assured build quality, after-sales service convenience, and comprehensive protection plans”.

“At ASUS, customer satisfaction is our utmost priority. We recognize that customers seek ultimate peace of mind when investing in technology products. That is why we are committed to upholding the position of being the No.1 in Quality and Service, represented by our “4A Guarantee”. With this comprehensive assurance, customers can rely on ASUS with absolute confidence and ease, knowing they are in trusted hands throughout their journey with us,” said Lenny Lin, Business Development Manager of ASUS Malaysia.

So what exactly is “4A” stands for? First A – Assured Quality: the company touts its products capable of meeting the US military grade testing standards, making them able to last through long periods of usage in various environments. The second A stands for Always-on Support – round-the-clock support channels ready to assist the customers whenever needed.

Third A goes to All-around Coverage, as ASUS Malaysia offers over 300 drop-off points and an extensive support network in 80 countries across the world; and finally, Added-value Experience completes the fourth: customers can purchase extended warranty plans that covers accidental damages (and repair cost) on specific ASUS Premium Care (APC) packages, on top of the standard 2-year warranty that offers 1-year Perfect Warranty for one-time accidental damage repairs.

ASUS now offers customers to pick one of three APC packages to suit their needs – the 2-year Perfect Warranty Plus provides free repairs on accidental damages up to once per year; as for 3-year plans (which adds an additional year over the standard 2-year warranty), there’s either the Extended Warranty that covers one year of accidental damage protection (with ASUS covering 80% parts cost), or the new On-site service plan that provides local on-site service on top of what Extended Warranty already offers.