Shopee Sellers Will Be Charged for Failed Orders and Return Shipping

It looks like Shopee will be making a big change soon as sellers on their platform will be charged for failed orders and return shipping. Here’s what you need to know.

Shopee Sellers Will Be Charged for Two New Fees

Starting 9th May 2022, Shopee will begin to charge sellers on their platform with unsuccessful order fees by logistics partners. This is specifically referring to two types of fees; Forward Shipping Fee (FSF) and Return Shipping Fee (RSF), which are applicable for returns and / or refunds due to faulty, incomplete, wrong, or counterfeit orders.

For those of you who aren’t aware, FSF refers to the actual shipping fee rates charged by logistics partners, with the shipping fee rebated by Shopee. RSF on the other hand is the rate charged for the return delivery service. If a buyer were to opt for a non-Shopee supported courier or failed to collect the order for self-collection, sellers will not be charged for it.

There are other exceptions when it comes to sellers being charged for FSF and RSF. For instance, if a buyer didn’t receive the item from the courier, a sudden change of mind, no physical item being returned, or damaged goods during the shipping process.

For returns and refunds, sellers will be charged for the fees upfront but this can be disputed for any of the aforementioned reasons and more. If it’s found that the seller is no way at fault, the fee will immediately be reimbursed.

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Pokdepinion: For a moment, it sounded like there will be plenty of areas ripe for abuse against sellers but in this case, it’s a pretty okay change for the sake of convenience and speed. It’s also an understandable change given the sheer volume of sales happening on the platform on a daily basis.