Certain Grab Drivers Are Using External Tools to Exploit Jobs
If you have noticed some odd wait times or sudden changes in distance when ordering a ride on Grab, there may be a reason for that. It appears that a number of Grab drivers are using external tools to steal jobs from other drivers in a particular area.
Grab Drivers Are Using External Tools to Steal Jobs from Other Drivers
One particular method that Grab drivers have used to steal jobs from other drivers is GPS spoofing. This makes the driver appear closer to passengers within an area, giving them priority for the job. For high demand locations like the airport, this can be particularly problematic as it’s unfair for other drivers in the area, and it will inevitably cause customers to wait for longer than they should.
We are aware that there have been a small number of unethical driver-partners who have been using illegitimate tools to exploit other means to gain unfair advantages over job allocations. These illegitimate tools only threaten the personal data stored in driver-partners’ own mobile devices, and we have informed our driver-partners of the risks
Grab has also mentioned that their app has not been hacked in any way, so there would be no issues relating to privacy. With that being said, they are asking their Grab drivers to continue reporting such activities as the company views it as fraud and will suspend them if they are caught doing it.
At the moment, they will continue to invest into anti-fraud technology as a means of combating this and any potential issues in the future.
Pokdepinion: If you ever find yourself waiting for a driver for way too long, this might just be why.