Fintech and digital bank company Boost has announced new enhancements to its Boba AI, with the agentic AI now allowing customers to complete banking tasks across the Boost app and Boost Bank app through chat and voice interactions. Simply put, the AI is now more involved in the process, capable of carrying out tasks directly rather than only providing information to the user.
Boost: Boba AI Voice Service Handles 90% Of Customer Enquiries
Some of the functions Boba AI can now do include opening a Boost Bank account, completing onboarding and eKYC process, paying bills within a chat session, and resolving customer enquiries through (AI-generated) voice. According to Boost, it aims to reduce the need for customers to navigate multiple screens or wait for manual assistance during routine banking processes.
Boba Voice, Boost Bank’s 24-hour AI-powered voice service, is available through the Boost Bank hotline (+603 8658 3000). The company says since its introduction in May 2026, it has handled 90% of incoming customer enquiries, with more than 80% resolved during the first interaction without escalation to a human agent; simultaneously, waiting times have been reduced to as little as three seconds.
Since January 2026, more than 30,000 customers have interacted with Boba AI across the Boost app, generating close to 100,000 requests. Boost says customers can already access multilingual AI support across both the Boost app and Boost Bank app, with further enhancements planned to expand the range of financial tasks AI agents can perform.
The same AI capabilities are also used internally, Boost says – employees across the company have access to a centralized AI platform that consolidates multiple AI tools to automate routine tasks, improve productivity and faster decision-making on functions including marketing, operations, and administration.
As part of the rollout, customers can earn more than 1,000 Boost Stars through selected Boba AI missions, including paying bills through Boba AI or opening a Boost Bank account; rewards can be redeemed for vouchers, bill payments, and other options.
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