CelcomDigi held its Responsible Business Day 2026 forum in Petaling Jaya, bringing together experts from academia, law, cybersecurity and sustainability to examine how organizations can embed responsible AI governance into real business practice. Themed ‘Responsibility in the Age of AI’, the forum also marked two years of the company’s five-year ESG strategy, with updates spanning customer protection, supplier standards, AI governance and energy efficiency.
The event convened speakers from HELP University, Christopher & Lee Ong, the Asian Strategy & Leadership Institute, CrowdStrike, Catalyze Transition and Mondelez Malaysia, alongside CelcomDigi’s own leadership, to explore themes including human oversight of AI, responsible data use, cyber resilience and the environmental cost of digital growth.
CelcomDigi Responsible Business Day 2026
CelcomDigi shared concrete figures across its four ESG pillars. On inclusive and safe digital access, the company flags approximately 260 million suspected scam calls and blocks 22 million SMS messages monthly. Its public education initiative, Online Safety IRL 2.0, recorded 22.3 million views and reached a cumulative audience of 18.3 million.
On sustainable value chain commitments, CelcomDigi is on track to meet annual targets of 25,000 training hours and 800 supplier inspections, aimed at strengthening safety standards and responsible practices across its supplier network.
For governance and performance culture, the company has established a company-wide Responsible AI Governance Framework that sets standards for AI adoption, transparency and accountability. This framework applies even where regulatory requirements are still developing. Business continuity exercises, crisis simulations and disaster recovery testing are also in place to reinforce operational resilience.
On environmental impact, CelcomDigi reduced emissions from its operations and purchased electricity by 3.95% between 2024 and 2025. More than 15,000 network sites now have energy-saving features enabled, and emissions per terabyte of data used fell by 30% between 2023 and 2025.
Pokdepinion: Blocking 260 million scam calls a month is impressive, but it also says a lot about the state of things out there.
