The inaugural Apple Store in Malaysia has officially opened at The Exchange TRX, offering more than just an in-person retail experience for Apple enthusiasts. This Apple Store will feature several services previously unavailable to local customers, including on-site tech support, product demonstrations, and a 14-day return and refund policy. Adding to this impressive lineup is a highly anticipated service, the Apple Trade In program.
What to Expect from Apple’s In-Store Trade-In Service
The concept of trading in your old Apple devices is straightforward. However, the process involves more than just bringing your device to the Apple Store and walking away with a gift card or an upgrade. According to Apple’s website, customers need to follow specific steps depending on the product they intend to trade in. These steps include:
- Backing up all data
- Signing out from iCloud, iTunes, iMessage, and the App Store
- Unpairing all connected devices via Bluetooth
For iPhone or iPad trade-ins, Apple advises against performing a Factory Reset on your own. Instead, a Specialist at the store will assist you with data erasure after assessing your device. This approach facilitates easier data transfer, especially if you plan to upgrade to a new device on the spot. Manually deleting information from contacts, calendars, reminders, documents, photos, or any other data while signed in to iCloud will also erase content from Apple’s servers.
Preparing for Your Trade-In
Before heading to the Apple Store, it’s crucial to review Apple’s support pages for the necessary steps to prepare your device for trade-in. Here are the relevant links for your convenience:
Updated Trade-In Values
Apple has updated the trade-in values for eligible devices since introducing the program in Malaysia back in March. Notably, the company no longer accepts iPhone models older than the iPhone 7. The current trade-in values are as follows:
| Model | Trade-In Value (RM) |
|---|---|
| iPhone 14 Pro Max | Up to RM 3,850 |
| iPhone 14 Pro | Up to RM 3,150 |
| iPhone 14 Plus | Up to RM 2,400 |
| iPhone 14 | Up to RM 2,350 |
| iPhone SE (3rd generation) | Up to RM 950 |
| iPhone 13 Pro Max | Up to RM 2,600 |
| iPhone 13 Pro | Up to RM 2,350 |
| iPhone 13 | Up to RM 1,700 |
| iPhone 13 mini | Up to RM 1,550 |
| iPhone 12 Pro Max | Up to RM 1,800 |
| iPhone 12 Pro | Up to RM 1,500 |
| iPhone 12 | Up to RM 1,150 |
| iPhone 12 mini | Up to RM 950 |
| iPhone SE (2nd generation) | Up to RM 400 |
| iPhone 11 Pro Max | Up to RM 1,350 |
| iPhone 11 Pro | Up to RM 1,100 |
| iPhone 11 | Up to RM 850 |
| iPhone XS Max | Up to RM 850 |
| iPhone XS | Up to RM 600 |
| iPhone XR | Up to RM 650 |
| iPhone X | Up to RM 450 |
| iPhone 8 Plus | Up to RM 400 |
| iPhone 8 | Up to RM 250 |
| iPhone 7 Plus | Up to RM 300 |
| iPhone 7 | Up to RM 150 |
| Model | Trade-In Value (RM) |
|---|---|
| iPad Pro | Up to RM 3,750 |
| iPad Air | Up to RM 2,000 |
| iPad | Up to RM 1,550 |
| iPad mini | Up to RM 1650 |
| Model | Trade-In Value (RM) |
|---|---|
| Apple Watch Ultra | Up to RM 1,850 |
| Apple Watch Series 8 | Up to RM 1,200 |
| Apple Watch SE (2nd generation) | Up to RM 450 |
| Apple Watch Series 7 | Up to RM 650 |
| Apple Watch Series 6 | Up to RM 450 |
| Apple Watch SE (1st generation) | Up to RM 200 |
| Apple Watch Series 5 | Up to RM 300 |
| Model | Trade-In Value (RM) |
|---|---|
| MacBook Pro | Up to RM 3,550 |
| MacBook Air | Up to RM 1,350 |
| MacBook | Up to RM 650 |
| iMac | Up to RM 1,900 |
| iMac Pro | Up to RM 4,200 |
| Mac mini | Up to RM 1,500 |
| Mac Pro | Up to RM 10,900 |
If you’re not planning to upgrade immediately, you can trade in your device for gift card credits, usable for future purchases at the store or the official website. Keep in mind that the final trade-in value will depend on the Specialist’s assessment at the Apple Store, and the values mentioned above are estimates. Apple does not require the return of included accessories such as chargers and cables during the trade-in process.
Trade-In for Non-Apple Devices and Recycling Options
Apple also accepts non-Apple devices for trade-in, with eligibility and value dependent on the device, manufacturer, and condition. During the assessment at the Apple Store, staff will ask a few questions about the item you wish to trade in.
For older products and accessories, Apple offers a recycling program. If you don’t mind not receiving anything in return, you can hand over these items at the store for responsible recycling.
With the opening of the first official Apple Store in Malaysia, customers can now enjoy a seamless and enriched shopping experience, complete with a variety of new services designed to enhance their interaction with Apple’s innovative technology.
Pokdepinion: You might be able to get more value / money by selling it yourself but it would take more effort. It’s not just effort in terms of finding a buyer but you also lose out on the ability to easily transfer your data over to a new iPhone unless you’re okay with buying a new iPhone first and transferring before.
